Return Policy for Artist-Decorative Painting Shop

At Artist-Decorative Painting Shop, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your decorative painting, our return policy allows you to return the product within a specified period. Please review the details below to understand our return process.

1. Return Eligibility
We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging, including any tags or labels.
  • Include the receipt or proof of purchase.

2. How to Initiate a Return
To initiate a return, please follow these steps:

  • Contact our customer service team by emailing us at info@novaelectrohub.com or by calling our Hotline at 209-836-2364. Provide your order number and details of the item you wish to return.
  • Once your return request is approved, we will provide you with return shipping instructions.
  • You are responsible for the return shipping costs unless the item is defective or we made an error with your order.

3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund. Please note the following:

  • Refunds will be issued to your original payment method (credit card, PayPal, etc.).
  • Shipping charges are non-refundable, except in cases where the return is due to a defect or our error.
  • Refunds may take 5-10 business days to appear on your account, depending on your bank or payment provider.

4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at info@novaelectrohub.com or call 209-836-2364. We will guide you through the exchange process.

5. Non-Returnable Items
Certain items are not eligible for return, including:

  • Customized or personalized decorative paintings.
  • Items purchased on clearance or as part of a special promotion.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@novaelectrohub.com or call 209-836-2364. We will arrange for a replacement or a full refund, including shipping costs.

7. Late or Missing Refunds
If you haven’t received a refund yet:

  • First, check your bank account or payment method again.
  • Then, contact your credit card company or bank; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@novaelectrohub.com.

Contact Us
For any further questions regarding our return policy, feel free to contact us:

We are committed to providing you with a hassle-free shopping experience and ensuring that your satisfaction is our top priority. Thank you for choosing Artist-Decorative Painting Shop!